Shipping/Returns

Shipping:

Shipping is FREE in the US! Packages being shipped in the United States will be shipped via USPS within 3-5 business days. Tracking numbers will be sent to the e-mail address that you provided at checkout. 

Returns:

At this time all returns will receive store credit as we do not offer refunds unless an item is damaged upon arrival.  

Returns are accepted within 14 days of delivery. We will use the delivery date from the USPS tracking link provided at the time of shipment. If you need to return an item, return shipping fees are the responsibility of the customer.

All items must be returned to us in the condition they were received. Items must be returned unworn, unwashed, odor free and with the tag attached. 

Loyal Local reserves the right to refuse a return if the above mentioned conditions are not met. 

Sale items marked down to 30% off or more are final sale! 

Damaged Goods 

Upon receiving your package, please check that it is free of damages! If an item is damaged, please email a picture of the damage to hillarytay7@gmail.com  In the subject line of your email, please put "Damaged."

After the damage is reviewed, we will email you a prepaid return label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days. 

We cannot offer refunds or credit after an item has been worn or washed. After the item has been worn Loyal Local is not liable for any damage.

If you have any other questions or concerns please email hillarytay7@gmail.com!